Cancellation and Rescheduling Policy
We are a small boutique spa and during busy times space can be limited. In order to provide you and other clients with excellent customer service and access to appointments during peak times, we have a firm 24-hour cancellation policy.
Kindly review the booking and cancellation information below. Please note that by booking an appointment you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience booking with us. If you have any questions or concerns, please call us at (619) 236-9095.
Please arrive 15 minutes early for your face or body treatment. This will give you plenty of time to check in, use the restroom, fill out any necessary forms and enjoy our delicious organic coffee and teas. Arriving late will rob you of precious treatment minutes as each session will be finished on time as a courtesy to the next client.
We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in full charges (equivalent deductions from gift certificates).
We recommend that you plan ahead for your visit to our spa. We'll be happy to answer any questions you may have about our location, parking, dining options, etc.
If you need to cancel or reschedule your appointment, please call us at (619) 236-9095 at least 24 hours in advance. Since we turn away other clients to hold your reservation, any cancellations with less than 24 hours notice or no shows will result in full charges on your credit card (or the equivalent deduction from gift certificates). Rescheduling with less than 24 hours notice will result in a $50 charge to your card. Groups of 3 or more people require 48 hours cancellation notice. Absolutely no exceptions can be made to our cancellation policy because we often schedule and pay therapists to come in especially for your appointment.